B&J Plumbing, Heating, and Air

Dispatcher - Electrical, HVAC or Plumbing

Wilson, NC - Full Time

B & J Plumbing, Heating, and Air Conditioning is looking for an experienced Dispatcher with a background in HVAC, plumbing, or electrical to join our growing team. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys keeping things organized, and takes pride in making sure technicians and customers have a great experience. We offer strong benefits, a supportive team culture, and a company that truly values its employees. If you’re organized, dependable, customer-focused, and know how to keep things moving, we’d love to meet you!

Reasons to join B & J:
  • Competitive Compensation
  • 100% Employer-Paid Medical, Dental & Vision Premiums
  • 401(k) with Company Match
  • Paid Time Off & Paid Holidays
  • Family-Owned & Operated
  • Amazing Company Culture & Company-Sponsored Events

Responsibilities:
  • Coordinate daily technician schedules and adjust routes as needed throughout the day.
  • Prioritize emergency, same-day, and time-sensitive service calls.
  • Communicate job details, customer concerns, and scheduling changes with technicians.
  • Work closely with technicians, service managers, and office staff to keep jobs moving efficiently.
  • Maintain accurate customer and job information in scheduling software, including ServiceTitan.
  • Maintain a calm, professional, and organized approach in a fast-paced environment.
  • Help maximize technician productivity while maintaining realistic schedules and travel times.

Qualifications:
  • One (1)+ years of dispatching experience form HVAC, plumbing or electrical required.
  • Ability to work onsite in the office on a daily basis.
  • Must be able to pass a background check.
  • Experience using ServiceTitan is highly preferred.
  • Excellent multitasking and organizational abilities.
  • Ability to remain calm and professional in a fast-paced environment.
  • Ability to help maximize technician productivity while maintaining realistic schedules and travel times.
  • Proficient with computers, scheduling software, and phone systems.
 

Apply today and take the next step toward a rewarding career with B & J Plumbing, Heating, and Air Conditioning!

Apply: Dispatcher - Electrical, HVAC or Plumbing
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