B&J Plumbing, Heating, and Air

CSR - Electrical, HVAC, or Plumbing

Wilson, NC - Full Time

B & J Plumbing, Heating, and Air Conditioning is looking for an experienced Customer Service Representative with a background in HVAC, plumbing, or electrical to join our growing team. This is a great opportunity for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer experiences. We offer strong benefits, a supportive team culture, and a company that truly values its employees. If you’re organized, customer-focused, and want to be part of a company where your work makes an impact every day, we’d love to meet you.

Responsibilities:

  • Answer incoming customer calls and respond to inquiries in a professional, friendly manner.
  • Schedule service appointments for HVAC plumbing or electrical customers accurately and efficiently.
  • Communicate with customers regarding appointment confirmations, updates, and follow-ups.
  • Provide basic troubleshooting guidance and route calls appropriately when needed.
  • Maintain accurate customer and job information in scheduling software (ServiceTitan experience is a plus).
  • Resolve customer concerns or escalate issues to management when necessary.
  • Collaborate with Dispatch, Sales, and Field Teams to ensure a seamless customer experience.
  • Follow standard operating procedures and company guidelines for call handling and documentation.
  • Assist with outbound calls for appointment confirmations, reminders, and customer follow-ups

Qualifications:

  • One (1)+ years of customer service, or call center experience in HVAC, plumbing or electrical required.
  • Ability to work onsite in the office on a daily basis.
  • Must be able to pass a background check
  • Strong typing skills with a high level of accuracy.
  • Experience using ServiceTitan is highly preferred.
  • Strong communication and interpersonal skills
  • Excellent multitasking and organizational abilities
  • Positive attitude with a customer-first mindset
  • Ability to remain calm and professional in a fast-paced environment
  • Proficient with computers, scheduling software, and phone systems

Apply today and take the next step toward a rewarding career with B & J Plumbing, Heating, and Air Conditioning!

Apply: CSR - Electrical, HVAC, or Plumbing
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

How many years of customer service experience do you have?*
Do you have experience in any of the following residential industries? (check all that apply)*
Do you have experience using any of the following technology? (check all that apply)*
Are you able to work at our office in Wilson, NC on a daily basis?*
What are your hourly rate of pay requirements?*
Human Check*